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You can find out exactly what valves your particular amp uses by clicking on the “Choose Your Amp” from the menu on the homepage. We have covered over 1,000 amps on our web site but if yours does not appear there, just drop us an email.

In 99% of amps, the balanced valve goes in the final preamp valve position. So that means it is nearly always the one furthest from your input jack where you plug your guitar in. (There are exceptions but when you look at the valve kit on our website for your amp it will tell you where the balanced valve goes).

The balanced valve is used for the phase splitter so works in a totally different way to the other preamp valves.

So it usually goes furthest from the input jack and closest to the power valve section.

The good news is, if you do accidentally get the preamp valves mixed up it won’t do any harm to the amp.

Note: We are often asked how you will be able identify the balanced valve since they all look the same. We mark the valve box “balanced’ and we also put a small letter “B” on the top of the valve using a black permanent marker.

You will first be sent a message from the warehouse to say your valves are being packed and prepared. Later that day, when the valves are collected by the courier, you will be sent your tracking details in an email.

When we dispatch your valves (which is usually within 1-2 working days unless you have chosen the 7-day delivery service) we send your tracking details to the email address you gave us when you ordered.

If you have not received those tracking details there are three possible reasons:

• You ordered through our eBay store and will need to login to your eBay account to view tracking information.
• There was a typo in your email address during the checkout process.
• The tracking email has gone to your junk folder.

If you created an account during the checkout process, you can check the progress of your order through the 'my account' area. Your historical orders will be shown here with links to more information and your tracking details if the order has not been delivered yet.

If you still cannot find your tracking details, contact our support team using the form below.