Before purchasing from AmpValves, please read this section on our ‘plain English’ standard Terms and Conditions.
If you require any further information before purchasing, please do not hesitate to contact us. These T&C’s do not affect your statutory rights.
We hold large stocks of all the valves listed on the site. All of our deliveries are by Royal Mail. They are sent “tracked delivery” so you can always see the progress of your order. You will be sent your tracking details with your online invoice.
We aim to ship the same working day, meaning Monday to Friday, and we usually achieve this. If your order comes in after 2.00pm, we usually ship the following working day.
Shipping at Weekends
We do process orders every day of the week including weekends. However, our last collection from Royal Mail is Friday afternoon so all orders placed after this are shipped on Monday morning.
We will ship to most overseas countries. However, please be aware that arrival times can be considerably longer than for the UK. Even for Europe, we have experienced 10 day delivery times. So please be patient.
The customer is liable for checking and paying any import duties that may exist in their country.
We understand that from time to time you may wish to return a product to us. We have a 14-day returns policy to enable you to return products to us in appropriate circumstances (see below).
This policy does not affect your statutory rights such as your rights under the Sale of Goods Act 1979 and the Consumer Protection Distance Selling Regulations 2000.
All refunds can only be made back to the original account from which payment was first taken.
If you find you have ordered items from us and made an error, or you just wish to return the goods for any reason, we will accept the return within 14 days of the date of purchase providing that the goods are returned undamaged, unused and in the original boxes. If there are signs of damage to the valves, the boxes or the label boxes then we will not accept them. Under these circumstances, it is your responsibility to return the goods to us at your cost.
They must be returned using either a “tracked” or “signed for service”. You must add a large and clearly visible “FRAGILE” label.
There is a flat charge of £4.50 plus vat for us to retest all the valves before we restock them in our warehouse.
You will then have the option to either receive a full refund minus the cost of shipping to you and retesting, or a credit against the purchase of other goods, depending on what you require. Just let us know at the time of return.
Please make sure you include your original invoice or a copy so we know who the valves are from.
In the unlikely event that you find the product is faulty (e.g. dead, not working or otherwise faulty) then we will accept the return within 14 days of the date of purchase.
You will then be offered a no quibble replacement.
Damaged on Arrival
If your goods arrived damaged in the post, we will replace them at our cost. However, we do ask you to return the damaged items to us, at your expense in these circumstances.
Upon receipt of the damaged items you will be offered two options:
1. A full refund.
2. A like-for-like replacement.
Subject to the other provisions of these Terms, AmpValves shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods.
All our valves are digitally tested in-house before sending to a customer.
We offer the following warranty on our valves:
All valves guaranteed for 60 days from the date of purchase (not delivery) subject to the following conditions:
1. The valves have been fitted and biased (where needed) by a competent technician.
2. Valves are operated within the manufacturer’s published limits (e.g. not pushed beyond their reasonable operating capacity).
Our liability under the warranty in these circumstances shall be limited to replacing the valves in question as long as the originals are returned to us for inspection.
Limitation of Liability
Our liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the value of the Goods purchased and the Company shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.
These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.